Anna works in HR at a large company. Every week, she fields dozens of requests from employees: Where’s my payslip? How can I change my address? My onboarding checklist disappeared again.
The pain comes when these requests arrive via email, Slack, ServiceNow and random hallway conversations. Each one becomes a ticket. Each ticket becomes a chore. And before long, managing these tasks feels like a full-time job. Not just for Anna. For everyone.
Haiilo resolves this issue by acting as the digital home for your workplace.
It’s where employees start their day, get updates, and connect with what matters most at work. The central spot where communication isn’t just shared, it’s understood. And now, we’re making that home even smarter by bringing critical operational tools into the flow of work.
One of those tools: Ticketing.
Ticketing: not fit for purpose
Most ticketing systems don’t feel like they were built with employees in mind. They’re designed instead for processes, not people.
Here’s what we hear again and again:
- “I have no idea where my request is stuck.”
- “I’m constantly switching between Jira, Outlook and the HR portal just to check one thing.”
- “I forgot I even opened that ticket. Now someone’s mad.”
Sound familiar?
According to Gartner, employees lose an average of 2.1 hours per day switching between applications. That’s over 10 hours a week, more than one full workday, spent chasing updates and context.
And when it comes to HR and IT requests, the friction multiplies. Tickets get lost. People stop following up. Managers stay in the dark.
What we’re building at Haiilo
We’re integrating ticketing directly into Haiilo. Here’s what that looks like in practice:
- Connect popular systems like Jira and ServiceNow
Easily pull in tickets from the tools your teams already use. No switching tabs. No extra logins. - Show relevant ticket updates inside Haiilo posts
Imagine reading an update about new hardware guidelines and seeing your own laptop request ticket right below. That’s the context that actually helps. - Make ticket creation super simple
Employees can raise a ticket from where they are. Reading an onboarding checklist? Boom, raise a question if something’s missing. - Keep managers in the loop
Managers can view the status of their team’s tickets without poking around in multiple different tools.
These capabilities reduce time wasted. But more importantly, they help people focus on what matters: doing their job, not chasing workflows.
Why this matters for your company
Employees don’t care which system handles what. They just want to get stuff done. And when they can’t?
- Productivity drops
- Trust in internal processes takes a hit
- People start working around the system instead of with it
With our upcoming ticketing integrations, you’ll be giving your teams a smoother, faster way to get answers and track tasks. That means less frustration and more clarity — not just for HR and IT, but for every employee.
For communicators, HR leads and team managers
You’re the ones who feel this pain most.
- For HR: Stop being the bottleneck. Let the system surface progress so you don’t have to.
- For internal comms: Use ticket status to reinforce messages and drive clarity.
- For team leads: See where your team needs help without digging through systems you barely use.
What’s next
We’re testing the new features with selected customers and ironing out the tricky parts. We want this to be more than just a feature drop. We want it to change how your people experience work.
So, keep your eyes peeled. If you’ve ever thought, “There has to be a better way to deal with tickets,” you’re about to see what that looks like.
And if you’re curious about what’s coming and want early access — you know where to find us.
And if you’re curious about what’s coming and want early access — you know where to find us.
