Haiilo’s new search experience is built to match how people actually work

Your employees are busy. They navigate constant changes, juggle multiple tools, and try to keep up with a flood of messages. Then comes the familiar frustration: “Where’s that file I saw last week?”

This isn’t just an inconvenience. According to Gartner, nearly half of all employees say they struggle to find the information they need to do their jobs. For internal communication teams, this challenge iss critical. If your messages and content cannot be found, they might as well not exist.

That is exactly the kind of problem Haiilo is designed to solve. As the digital home for your workplace, Haiilo helps companies connect with every employee, strengthen communication, and make information easy to find across the entire organization. And now, Haiilo’s search is being upgraded to make that process even faster and more reliable. Whether your teams work at desks, on the move, or in frontline roles, finding important information will feel effortless.

Smarter search designed for real-world use

Traditional search tools often focus on matching exact words. But your employees don’t always know the precise terminology. They just want helpful answers.

Haiilo’s upgraded search focuses on understanding meaning, not just keywords. It uses semantic search to connect related terms and phrases, so even if someone searches with different wording, they still find the right content

Here is what is coming:

• Synonym recognition helps surface the right content, even when different words are used. For example, “perks” and “benefits” will both bring up the same helpful pages.
• Singular and plural handling ensures “policy” and “policies” return consistent results.
• Support for compound words links searches like “onboarding” to related content, even when phrased differently.
• Stemming means variations of a word, such as “communicate” and “communication,” are treated as related.
• Fuzziness tolerance corrects small spelling mistakes, so even imperfect queries still provide useful answers.

These features reduce frustration and help employees get to the right information faster.

More control when precision matters

Sometimes your team needs to explore broadly. Other times, they know exactly what they are looking for. Haiilo’s search will include a new setting called Exact Results.

This feature allows employees to choose between broader results using an OR operator or more specific results using an AND operator. It brings extra control to the search process, without requiring any technical skills.

A new interface that makes exploring easier

Instead of showing results in a basic dropdown menu, Haiilo’s search will soon use a tabbed layout that helps people scan and sort information more easily.

With this new structure, employees can:

• Browse results by content type more clearly
• Focus on key content without a full search
• Know whether a result is recent or from the archive

This more visual approach supports focus and faster decision-making.

Ask a question and get a direct answer with AVA Search

For organizations that want even greater search performance, AVA Search will be available as an add-on. This feature allows employees to ask full questions within the search field and receive a clear, AI-generated answer based on the content in your Haiilo platform.

Some practical examples include:

• “How do I submit my expense report?”
• “What is our parental leave policy?”
• “Where can I find the onboarding checklist?”

Rather than sorting through multiple documents, employees get the answer they need right away. AVA works like a digital assistant that draws on your company’s knowledge to provide fast, accurate responses.

What this means for internal communications

Improving search may sound technical, but it solves very real communication challenges. If your team creates content that no one can find, the value of that content is lost.

You may have heard things like:

• “We already shared this information. Why is it being asked again?”
• “People keep saying they can’t find what they need.”
• “I spend too much of my day repeating the same answers.”

These challenges are frustrating, but fixable. With Haiilo’s improved search, your content becomes more accessible and your messages become more impactful. You will also gain valuable insight into what your employees are actively looking for. By analyzing the most frequently used search terms, you can identify where content is missing and create resources that match real needs. This allows you to go beyond simply sharing information and start building a communication experience that is guided by actual employee behavior.

Turn search into a strength your teams rely on

The upcoming search improvements within Haiilo are more than just a quality-of-life enhancement. They are a meaningful step toward more productivity, smoother communication, and higher employee engagement. Whether your goal is to reduce noise, support hybrid teams, or create a more connected workplace, search is a powerful part of the solution.

The enhanced search features will be available soon. Now is the perfect time to explore what’s possible.